Frequently Asked Questions

We provide all the information you need to plan your trip and avoid surprises

Check-in at 2pm and check-out at 11am
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Brazilians Federal Law prohibits the use of smoking products, whether or not derived from tobacco, in places of collective use. For this reason, all rooms are 100% non-smoking. If smoking is found in the room, a fee of R$200.00 will be charged on your bill. We provide all the information you need to plan your trip and avoid surprises.
Hotels offer an early check-in service, subject to room availability at the time of arrival and an extra charge. Please contact us to check availability
Children up to the age of 6 in their parents' bed do not pay. For extra beds, such as a crib, single bed or sofa bed, check availability and prices. For more than one child, additional charges will apply according to hotel availability.
Up to three installments for amounts over R$ 600.00. See other options for packages and special dates.
Yes, you must present a photo ID. Minors under the age of 18 may not stay at the hotel without a notarized parental authorization. In accordance with Federal Law 12.038, children and teenagers identification is madatory at check-in.
Yes, all reservation must be payd in advance. Payments can be made by cash, PIX or credit card. Bookings of more than two nights require 50% of the total amount as a guarantee, and bookings of just one night require 100% payment in advance. The remaining balance will be charged at check-in and extra charges at check-out. We accept Visa, MasterCard, Elo and American Express. Personal and credit card details are encrypted for your security.
Yes, our hotel is Pet Friendly! We allow up to 1 small pet (dog or cat), weighing a maximum of 3 kg. You must present an up-to-date vaccination card at check-in. The pet may not frequent the eating areas or be left alone in the room. There will be a charge of R$ 50 per day per pet. The guest is responsible for any damage caused by the animal to furniture or furnishings. It is compulsory to take the animal on your lap or on a leash outside the room. The hotel reserves the right to ask for the animal to be removed if it causes noise or a nuisance to other guests